Shipping Policy

Order Processing

Thank you for shopping with us!

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

We ship to customers worldwide.

Estimated delivery times:

• International Shipping: 7–12 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, customs processing, local postal services, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected shipping method. Any applicable shipping promotions or free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (when available). Tracking information may take 24–72 hours to update after your package has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delays

While we strive to deliver your order within the estimated timeframe, shipping delays can occasionally occur due to customs inspections, carrier issues, severe weather, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date if it has not arrived). We will work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team. We're happy to assist you.